The Durasoft Tuffies Mattress

FULL DESCRIPTION & FAQS

The Durasoft Mattress:
The Textile:
The Textile:
• Ballistic Nylon (1000 Denier) with an exceptionally thick polyurethane coating on
the reverse side.
• 100% waterproof.
• The most scratch (abrasive) resistant fabric available.
• Feels like a pleasant upholstery fabric to the touch.
• Easy to clean with hot, soapy water followed by a rinse and air drying. Further
info about the difference between our two water-proof fabrics, see here.
The Mattress Features:
• The “stuffing” is a carefully sewn futon mattress made from hollow fiber.
• The mattress keeps its perfect thickness, support and insulating properties.
• The thickness of the Tuffies mattress bed is 10-12cm.
• The 100% water-proof cover means that the inside futon mattress stays dry,
clean and insulating.
• Easy to wash by washing down with hot, soapy water on a sponge followed by a
rinse and air drying.
• For complete cleaning instructions, see here.

These beds are not chew proof, unfortunately anything you can cut with scissors a dog can chew with it's teeth. However we do have a guaranteed chewproof dog bed which you can see These beds are not chew proof, unfortunately anything you can cut with scissors a dog can chew with it's teeth. However we do have a guaranteed chewproof dog bed which you can see here.here.

BED SIZE GUIDE

Mattress Bed Size Guide

Up to 10kg Max: 68cm x 59cm (Small)

15kg Max: 76cm x 68cm (Medium)

30kg Max: 110cm x 68cm (Large)

60kg Max: 140cm x 92cm (XLarge)

Also available in any bespoke size you should need. Please call us with your dimensions and we can give you a quote.

DELIVERY & RETURNS INFO

Guarantee and Returns Policy

Delivery

Delivery applies to UK Mainland addresses only. We state the approximate delivery time on your order confirmation. 

As a guideline, we are usually around 5-7 working days for delivery to UK mainland addresses. For legal reasons we have to ask you to give us up to 21 days, but this is highly unlikely. If a fabric is not currently in stock, you will be advised when you place your order or soon after. All delivery dates provided are estimates and we shall not be liable to make good any damage or loss of whatever nature arising directly or indirectly from delay in delivery. Once goods are delivered to your designated address they become your sole responsibility and we shall not be liable for any loss or damage to goods thereafter. If you have stated a safe place where the courier can leave your parcel, it is your responsibility to judge if it is a safe place.

Delivery to UK Islands and abroad

When you order items to be delivered to Northern Ireland, Republic of Ireland, Outer Hebridies and islands, Isle of Man, Isle of Whight, Jersey or Guernsey there is an extra charge of £12 for a small item, such as a cover on its own, and £25 for larger items like several covers or a full bed. There is also an added delivery time of 2-4 days.

Please note that for orders further abroad, you won't be able to order on line, but please call us on 01888 563288 for a quote.

Refunds and Exchanges

Any defective goods or discrepancy noted need to be notified as soon as possible to Tuffies, Carnousie Smiddy, Turriff, AB53 4LN. If this is done within a reasonable timescale, we will make arrangements to collect, replace or refund your purchases. No refund or replacement can be made on goods, which have been altered in any way.

If, on receipt of your order, you are unhappy with your purchase, you may cancel the contract within 14 days of taking delivery of the goods by notifying Tuffies in writing. You may return the item at your cost or pay for our courier to collect it (the cost of collection is £15 and collection can ONLY be done from UK mainland addresses) for a full refund of the goods as long as the item is not soiled, damaged or has been altered in any way. Your statutory rights are unaffected.

Beds made bespoke in regards to size, shape or fabrics can not be returned unless they suffer from a manufacturing defect.

Cancellation of Order

If you wish to cancel your order prior to delivery, we will be pleased to give you a full refund. Refunds will only be made once the items have been collected and received in perfect condition. The time limit for returns is 28 days. Your statutory rights are unaffected.

Cleaning

Cleaning instructions are provided on our website and we shall not in any event be liable for any damage caused indirectly or directly by our goods by incorrect cleaning procedures.

Guarantees and disclaimer

Tuffies dog beds can not take any responsibility for harm caused by dogs or any other animal chewing and/or ingesting any of our products. We do not claim our products to be chewproof or indestructible although they are durable and tough.